Membership FAQ

 

What is the Oma membership?

The oma membership is a subscription built for foodies that includes; access to all of our courses, partner discounts, early access to events and in the adventurer membership free delivery on 1 pantry order per month.

What cuisines and types of cooking courses are included in the oma membership?

The oma membership offers access to a wide variety of courses, covering different cuisines from around the world, currently; Korean, North Indian, Malaysian and Mexican. Our courses cater to various skill levels, from beginners to advanced cooks, and have something suited to every occasion. With our growing library of courses, you'll have the opportunity to explore new flavours, techniques, and dishes to expand your culinary skills and knowledge.

How does the 14-day money back guarantee work?

It’s super simple! If the Oma membership isn't for you, and you don't want curated resources from the world's best chefs at your fingertips then simply cancel your membership within 14 days and reach out at hello@oma.kitchen and we'll give you a full refund.

What’s included in each course?

Each course is centred around a cuisine and has all the tools you need to master that cuisine, such as; A digital magazine with recipes and stories from experts in that cuisine, video masterclasses and lessons from our feature chef, flavour tables and curated recipes. In each course there are 4 masterclasses, at least 10 recipes per magazine and 30+ curated recipes from around the world.

Will new courses be added to the oma membership platform?

We are committed to providing fresh and engaging content for our members. New courses will be added regularly to the platform, ensuring that there’s always more for you to learn and explore. We also update our existing courses with new tips, techniques, and insights to keep the content relevant and engaging.

Do I need an internet connection to access the courses?

Yes, the oma membership platform is designed to be accessible on various devices, including desktop computers, laptops, tablets, and smartphones. This allows you to learn at your own pace and in the comfort of your home, or even on the go. While an internet connection is required to access the courses, core recipes and shopping lists can be downloaded.

What support is there for oma members?

Our dedicated customer support team is always available to help with any questions or issues you may have regarding the platform, content, or your subscription. You can reach out to us via email, live chat, or our help centre with frequently asked questions (FAQs).

How long do I have access to the courses once I sign up for the oma membership subscription?

As long as you maintain an active oma membership subscription, you will have unlimited access to our entire library of cooking courses. You can watch and re-watch the courses at your own pace, allowing you to master new techniques and recipes over time.

Can I purchase individual courses without subscribing to the oma membership?

Absolutely! We have all in one boxes for each cuisine, which provide everything you need to start mastering a single cuisine, you can purchase them under the “Courses” tab. If you’re looking to just purchase the online part of a course, please reach out to us directly.

Are the courses accessible worldwide?

Definitely, we have a community spread across the globe, however we only ship ingredients within the UK.

Are there any additional resources, such as printable recipes or shopping lists, included with the courses?

Many of our courses include supplemental materials, such as printable recipes, ingredient lists, or shopping lists, to enhance your learning experience and make it easier to follow along. These resources can be found within the individual course pages and are available for download or printing.

Are there any live classes or workshops available on the oma membership platform?

While the majority of our courses are pre-recorded, we occasionally offer live classes, workshops, or special events featuring guest chefs and experts. These live sessions provide an interactive learning experience and an opportunity to ask questions in real-time. Please check our website and subscribe to our newsletter for updates on upcoming live events.

How do I update my payment information or change my subscription plan?

To update your payment information or make changes to your subscription plan, log in to your oma membership account and navigate to the subscription section. Follow the on-screen instructions to update your payment details or modify your subscription. If you encounter any issues or require assistance, please contact our live chat or hello@oma.kitchen for help.